HSE are advising all 'Comply with UK REACH' users to login to their Government Gateway accounts registered with the service if they haven't done so recently.

On 1 January 2024 the 'Comply with UK REACH IT' service will have been operational for 3 years.

Accessing the 'Comply with UK REACH IT' service requires the creation of a Government Gateway account. Government Gateway is a platform used to access a variety of government services.

Users must log in to their Government Gateway account at least once every 3 years, or they will lose access to their Government Gateway account and its associated data.

Some users of the 'Comply with UK REACH' service may not have accessed their Government Gateway account since they fulfilled their initial regulatory obligations.

Anyone needing help accessing 'Comply with UK REACH' should call the UK Chemicals Helpline on 0330 159 1985.

HSE recommends users always assign more than one administrator (admin) for each 'Comply with UK REACH' account. This will prevent loss of access if an individual admin leaves your organisation, or they can no longer access their Government Gateway account.

Important Note: Data that users have previously submitted via 'Comply with UK REACH' will not be deleted. However, if you lose access to your Government Gateway account, you will no longer be able to access your submission data via 'Comply with UK REACH'.

This may mean you are unable to update or progress a previous submission associated to your account.